Creating Holiday in PowerRouter

This article will help you understand how to set up holiday for PowerRouter.

  • Holiday is treated as an event in PowerRouter. Holidays let you specify the dates and times your team/user is unavailable. 
  • After you create a holiday, it gets associated with business hours to suspend business hours during holiday dates and times.
  • Records will not be routed to them during that time period.

Creating Holiday for a team:

  1. Open PowerRouter from App Launcher and click on PowerRouter(Lightning). 
  2. If you are a admin follow steps 3, 4 and 5 and if you are a user directly move to step 6.           
  3. Click on People icon from the left options bar.                                                                                      
  4. Go to Events Page.                                                                                                                    
  5. Go to Team Events to create event for team. 
  6. Click on Add Event in Team Events page A dialog box for creating Event is opened. 
  7. Choose Team from Select Team. 
  8. Enter a Event Name and Event Type.                                                                 
  9. Select the Start Date and End Date. 
  10. Keep All Day Event flag set to true for 24 hours unavailability for the dates mentioned between Start Date and End Date.                                                                                                      
  11. Keep the All Day Event flag set to false so that your holiday can begin at a specific Start Time on the specified Start Date and end at a specific End Time on the specified End Date. 
  12. You can see all the details of the Team events which you created in the Team Events. 
  13. You can edit a event by clicking on edit button. You can delete a event by clicking on delete button.

Creating User Event:

  • To create a user event, you must go to the User Events section of the Events page. 

  • After clicking Add Event, you may select a specific user from Select User for whom you want to create the event.

  • The user event will make the user unavailable for the specified amount of time in all teams in which the user is present.

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